Privacy Policy

Last updated: February 2026

Information We Collect

We collect your name, email, phone number, address, payment information, and package/return details to provide our pickup service. We also collect photos of packages and labels that you upload during the pickup request process.

How We Use Your Data

Your data is used to schedule pickups, process payments, communicate with drivers, send status notifications, and improve our service. We never sell your personal information to third parties.

Data Sharing

We share necessary information with drivers (pickup address, drop box location, access notes) and payment processors (Stripe) to fulfill our service. No data is shared with advertisers or marketing companies.

Data Storage & Security

Your data is stored securely using industry-standard encryption. Payment information is processed and stored by Stripe and is never stored on our servers directly.

Your Rights

You can request access, correction, or deletion of your data at any time through your account settings or by contacting our support team. Account termination will permanently delete all associated data.

Contact

Questions about our privacy practices? Email us at privacy@holen.app